EMOTIONAL AGILITY FOR MANAGERS
How to manage emotions and relations in a team.
During this workshop you will discover the key aspects of Emotional Intelligence, – the critical skill needed in the modern workplace, especially important for people managers and team leaders.
We are now waking up to the fact that emotional management are now critical to the success of organizations. You will learn how to recognize and move in the world of your own emotions and emotions of other people. You will be given tools to work with emotions especially in difficult situations that will deepen your self-awareness. You will get to know how to motivate people by understanding and reading emotions of your coworkers.
Discover a new way of open communication and learn how to prevent and get the best of the conflicts.
This workshop is hyperactive, loaded with games, exercises and simulations. We have designed our Emotional Agility training from the ground up to put the audience at the heart of the learning experience.
BENEFITS AND LEARNING OUTCOMES
You will know what is the influence of Emotional Agility on tangible business impact and how you can use this wisdom about emotions and motivations in a workplace
You will learn how to recognize and manage your own emotions and influence emotions of other people
You will be given the tools to work with emotions in difficult situations and will have a change to proof yourself in conflict situations so you can create your own strategy on communicating your needs and emotions
You will understand why Emotional Agility can be developed
You will exercise observations without judgments, separating facts from interpretations and putting yourself in others’ shoes
You will be given the fundamentals of constructive communication and will understand its limits
You will experience empathic listening and will learn how to grow your empathy muscle
You will experience how stereotypes, negative attitude and narrow thinking influence communication
You will exercise the dynamics of a conflict, will be given the ways to prevent conflicts and learn how to respond to conflicts
You will get to know how to align communication to the cognitive thinking styles and get rid of all the barriers to understanding
Uplifting personal competences in customer service.
Training practical skills in effective communication with clients.
Growing behaviors enhancing building relationships with clients – building positive brand as a professional counselor/consultant.
Growing competences in dealing with difficult emotions and wording while contacting with a client.
Fostering assertive responses and strengthening assertive attitude.
Learning techniques that reduce professional burn out and the tension that has arose until now.
After the training the participants will experience higher self-control and the ability to deal with emotions while being under pressure and other stressful situations.
Participants will gain practical knowledge on stress resilience, will learn how to influence one’s attitude and own reactions in order to perform more efficiently while taking care of own emotions and psyche.