How to manage emotions and relations in a team.


During this workshop you will discover the key aspects of Emotional Intelligence, – the critical skill needed in the modern workplace, especially important for people managers and team leaders.

We are now waking up to the fact that emotional management are now critical to the success of organizations. You will learn how to recognize and move in the world of your own emotions and emotions of other people. You will be given tools to work with emotions especially in difficult situations that will deepen your self-awareness. You will get to know how to motivate people by understanding and reading emotions of your coworkers.

Discover a new way of open communication and learn how to prevent and get the best of the conflicts.

This workshop is hyperactive, loaded with games, exercises and simulations. We have designed our Emotional Agility training from the ground up to put the audience at the heart of the learning experience.


You will know what is the influence of Emotional Agility on tangible business impact and how you can use this wisdom about emotions and motivations in a workplace

You will learn how to recognize and manage your own emotions and influence emotions of other people

You will be given the tools to work with emotions in difficult situations and will have a change to proof yourself in conflict situations so you can create your own strategy on communicating your needs and emotions

You will understand why Emotional Agility can be developed

You will exercise observations without judgments, separating facts from interpretations and putting yourself in others’ shoes

You will be given the fundamentals of constructive communication and will understand its limits

You will experience empathic listening and will learn how to grow your empathy muscle

You will experience how stereotypes, negative attitude and narrow thinking influence communication

You will exercise the dynamics of a conflict, will be given the ways to prevent conflicts and learn how to respond to conflicts

You will get to know how to align communication to the cognitive thinking styles and get rid of all the barriers to understanding

Uplifting personal competences in customer service.

Training practical skills in effective communication with clients.

Growing behaviors enhancing building relationships with clients – building positive brand as a professional counselor/consultant.

Growing competences in dealing with difficult emotions and wording while contacting with a client.

Fostering assertive responses and strengthening assertive attitude.

Learning techniques that reduce professional burn out and the tension that has arose until now.

After the training the participants will experience higher self-control and the ability to deal with emotions while being under pressure and other stressful situations.

Participants will gain practical knowledge on stress resilience, will learn how to influence one’s attitude and own reactions in order to perform more efficiently while taking care of own emotions and psyche.


1. Introduction to Emotional Agility
  • Influence of Emotional Agility on business efficiency
  • Emotional Intelligence competencies – according to Goleman, Mayer and Salovey typologies
  • Auto-diagnosis – questionnaire measuring Emotional Intelligence agility and pointing out tips to grow it
  • The training fundamentals- new ways of developing Emotional Intelligence analysis
2. ABCD of emotions – emotional self-awareness
  • World of emotions – resource that is undervalued
  • What are emotions and how to they born?
  • Emotional and rational brain – one brain and two systems
  • Emotions and motivations – Gilbert and Yerkes-Dodson laws
  • Strategies of triggering emotions that build cooperation and trust
  • Fundamentals of mindfulness Training
3. Emotional Management – growing self-control
  • Response to emotions strategies
  • ABCD Model – emotional management through thought work
  • Rational and irrational reality perception based on Rational Behavior Therapy
  • Rapid changes of thinking ways in emotionally difficult situations techniques
  • Emotional and thinking habits – role of habits in emotional management
4. Empathy – emotional intelligence in relations
  • Do not do second-best, stay and look instead – what is and what is not empathy
  • Look from the other side- exercising empathy, changing perspectives and recognizing own needs and needs of other people
  • Training of empathy listening
  • Rules of open communication – what is blocking communication
  • Exercising observations without judgments – separating facts from interpretations
5. Healthy communication i na team – tools and strategies of effective communication in a diversified team
  • Thinking Styles FRIS®– how to understand yourself and get along with others
  • Cognitive thinking styles influence on decision making, communication styles and stress resilience
  • The power of wording – how to talk and be heard and understood
  • 4 levels of listening – how to listen and hear? Communication von Thun model and identifying own way of receiving information
  • Influence of individual attitude, beliefs, biases and stereotypes on communication
  • Team communication’s good practices bank
6. Conflict resolution – how to prevent and manage conflict in relations
  • The roots of conflicts in organizations
  • Types of conflicts and its dynamics – Thomas Moor typology
  • In the middle of conflict – game – observing roots and phases of conflict development
  • Roles of conflict – negative and positive consequences of conflict in organization
  • Assertiveness’ laws – how to draw and take care of your borders while building relations with others


  • Peer to peer work
  • Brainstorming and mind mapping
  • Discussions and consolidation activities
  •  Questionnaires
  • Coaching tools
  •  Mini-projects
  • Games and simulations (kahoot!)
  • Video Analysis
  • Individual assignments
  • Case studies
  • Applied drama techniques (role plays, monument and group photography, stimulators)


  • workseeps
  • Mental Gym guide equipped with tool kit
  • The best trainers
  • Certificate
  • Follow-up – 30-days after-care offered to the learners


  • Termin: do uzgodnienia

Zapewniamy kompetentną obsługę. Zależy nam na Państwa zadowoleniu, dlatego gwarantujemy profesjonalną obsługę i indywidualne podejście. Jesteśmy do Państwa dyspozycji – pomożemy w dopasowaniu właściwej oferty oraz zapewnimy pełne wsparcie w organizacji całego projektu szkoleniowego.

Czekamy na Państwa zapytania ofertowe, zamówienia oraz uwagi, opinie, pomysły i sugestie.

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